Ivan Groupe is committed and puts the customer at the heart of its concerns.
Listening, availability, accessibility, adaptability and empathy
Ivan Groupe is distinguished by a close customer relationship, even remotely, adapted to each request and each situation. This personalized relationship is possible thanks to the involvement of all Ivan Groupe employees, for whom each client is unique: their goal is to understand the specificities of each situation, and to provide personalized service that is as close as possible to the expectations and needs. of each one.
In order to constantly improve the satisfaction of its customers, Ivan Groupe has drafted the first service-specific certification of services in collaboration with SGS-ICS. Since 2007, this certification guarantees customers a high level of quality in their relationship with Ivan Groupe. Ivan Groupe has also been * Voted Customer Service of the Year for the 5th time.
Ivan Groupe integrates the 3 dimensions of Corporate Social Responsibility (CSR) into its overall strategy. An economic dimension that promotes the constant improvement of its relationship with its customers, a social dimension that aims to fight against all forms of exclusion and an environmental dimension that helps to limit the impact of its activities on the environment.
CEO of Ivan Groupe
Some facts about us
Our customers talk about it every time. And you ?
With Ivan Groupe, satisfaction is 100% guaranteed.
Our professionalism seduces the organizations every year.
Every year, we finance a multitude of files.